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If for any reason you are not happy with the item you purchased from us please let us know as soon as the item arrives with you. You can then elect to return it at which point you will be refunded once the item is received.In the unfortunate event of damage please report the item as damaged to the post office you received it at and then to us. We will then initiate the claim and refund process on your behalf. The Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.